Technical Support Executive

Key Responsibilities

- Provide technical support to clients via email, phone, ticketing systems, and remote access tools. - Diagnose, troubleshoot, and resolve application, device, and system-related issues. - Monitor system alerts and proactively identify potential issues. - Coordinate with development, DevOps, and QA teams for complex issue resolution. - Maintain accurate documentation of issues, solutions, and troubleshooting steps. - Assist clients with application usage, configurations, and best practices. - Ensure adherence to SLAs and timely communication with clients. - Perform basic database checks and validations as required. - Support application updates, patches, and deployments when needed.

Required Skills & Qualifications

- Bachelor’s degree in Computer Science, IT, or a related field. - 0–3 years of experience in a technical support or application support role. - Strong understanding of software applications, databases, and basic networking. - Experience with ticketing tools and customer support workflows. - Good analytical and problem-solving skills. - Excellent verbal and written communication skills. - Ability to work in shifts and handle international clients (if applicable).

Preferred Skills (Good to Have)

- Experience with GPS tracking, IoT platforms, or fleet management systems. - Knowledge of SQL commands and REST APIs. - Exposure to cloud platforms (AWS). - Experience working in a SaaS or B2B environment.

Key Competencies

- Customer-centric mindset - Attention to detail - Time management and prioritization - Team collaboration - Ability to work under pressure

Preferred Candidate Profile

- Male candidate preferred due to shift requirements and operational needs. - Prior experience in International Technical Support is an added advantage.