Technical Support Engineer

Company Name - Elision Technologies Pvt Ltd.

Job Title: Technical Support Engineer – VoIP / Dialer Location: Ahmedabad Experience: 2+ Years Salary: Up to 7 LPA

Job Summary We are looking for a proactive and technically skilled Technical Support Engineer to manage client support operations related to VoIP, Dialer, and Telecom infrastructure. The ideal candidate should have hands-on experience in troubleshooting VoIP systems, managing Linux servers, and handling customer support requests efficiently while ensuring high customer satisfaction. Key Responsibilities

- Handle client calls, emails, and support requests to resolve technical issues - Configure and provision PBX systems, IP phones, and telecom services for new clients - Manage number porting, follow-up on support tickets, and ensure timely issue resolution - Troubleshoot VoIP, Dialer, internet connectivity, and network-related issues - Maintain and support Windows Servers, VoIP Servers, FTP Servers, Firewalls, VPNs, Routers, and Switches - Coordinate remote installation and setup of Internet and VoIP services with on-site technicians - Install, maintain, and upgrade IP camera software and related applications - Follow SOPs, create proper documentation, and escalate unresolved issues when required - Perform daily system monitoring, backup checks, and antivirus management - Work closely with internal technical teams to ensure smooth operations and service delivery

Required Skills

- Hands-on experience with Asterisk, VICIdial, and GoAuto Dial platforms - Strong knowledge of VoIP troubleshooting and telecom support processes - Experience in IP Phone configuration and PBX setup - Good understanding of Linux environments including CentOS administration - Knowledge of Firewall, VPN, WatchGuard, FTP Servers, and networking concepts - Ability to troubleshoot SIP, Dialer, and connectivity-related issues - Strong organizational, analytical, and problem-solving skills - Self-motivated with the ability to work under pressure and manage multiple tasks - Excellent communication and customer-handling skills

Qualification

- Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field - Experience in Telecom, VoIP, Network Support, or System Administration preferred - Relevant certifications in Linux, Networking, or VoIP technologies will be an added advantage