Support Executive

Experience: Fresher to 3 Years Job Location: Ahmedabad (On-site) | Surat (On-site) Department: Product Support

Company Overview

Webito is an innovative IT services and product development company delivering SaaS platforms, ERP/CRM solutions, automation systems, and enterprise-level digital products. We empower businesses through scalable, high-performing technology solutions worldwide.

Product Overview:

VedCool is an all-in-one, cloud-based school management software designed specifically for Indian schools. It simplifies daily operations such as attendance, fee management, exams, transport, and parent-teacher communication. With 24/7 support and secure data handling, VedCool helps schools operate more intelligently and efficiently.

About the Role

We are looking for a customer-focused and technically sound Support Executive to assist customers with product-related queries, troubleshoot issues, and ensure smooth product usage. The role involves providing online support and onsite customer assistance, including product guidance, issue resolution, and user training.

Key Responsibilities

- Provide online and onsite support to customers for product-related queries and technical issues. - Assist customers with product setup, configuration, and usage. - Troubleshoot reported issues and coordinate with the BDE and Implementation teams for timely resolution. - Handle customer calls, emails, WhatsApp queries, and support requests professionally. - Visit client locations when required to provide hands-on assistance and training. - Maintain records of customer issues, resolutions, feedback, and follow-ups. - Help customers understand product updates, features, and best practices. - Ensure customer satisfaction through timely responses and effective problem-solving.

Required Skills & Qualifications

- Bachelor's degree in IT, Computer Science, or a related field is preferred. - Good communication and customer-handling skills. - Basic technical knowledge and the ability to understand software products. - Strong troubleshooting, analytical, and problem-solving abilities. - Ability to explain technical concepts in simple language. - Comfortable with online support and onsite client assistance, depending on location. - Willingness to travel to client locations when required for onsite roles. - Basic proficiency in MS Office, email communication, and computer operations.

Webito Infotech: https://webitoinfotech.com Vedcool: https://vedcool.com/ LinkedIn: https://linkedin.com/company/webito-ai https://www.linkedin.com/company/vedcool