Support Executive

Experience: Fresher to 3 Years Job Location: Rajkot (Remote) We are only considering candidates who are native to Rajkot. Department: Product Support

About the Role

We are looking for a customer-focused and technically sound Support Executive to assist customers with product-related queries, troubleshoot issues, and ensure smooth product usage. The role involves providing online support and onsite customer assistance, including product guidance, issue resolution, and user training.

Key Responsibilities

- Provide online and onsite support to customers for product-related queries and technical issues. - Assist customers with product setup, configuration, and usage. - Troubleshoot reported issues and coordinate with the BDE and Implementation teams for timely resolution. - Handle customer calls, emails, WhatsApp queries, and support requests professionally. - Visit client locations when required to provide hands-on assistance and training. - Maintain records of customer issues, resolutions, feedback, and follow-ups. - Help customers understand product updates, features, and best practices. - Ensure customer satisfaction through timely responses and effective problem-solving.

Required Skills & Qualifications

- Bachelor's degree in IT, Computer Science, or a related field is preferred. - Good communication and customer-handling skills. - Basic technical knowledge and the ability to understand software products. - Strong troubleshooting, analytical, and problem-solving abilities. - Ability to explain technical concepts in simple language. - Comfortable with online support and onsite client assistance, depending on location. - Willingness to travel to client locations when required for onsite roles. - Basic proficiency in MS Office, email communication, and computer operations.