About the role
Key Responsibilities:
- Provide first-level technical support for users on hardware, software, and network issues. - Assist in installation, configuration, and maintenance of Windows systems, printers, and network devices. - Monitor and report system performance, connectivity, and basic security alerts. - Support day-to-day IT operations including user account management in Active Directory, email setup (Microsoft 365), and access permissions. - Troubleshoot LAN/Wi-Fi connectivity, IP configuration, and peripheral issues. - Maintain IT asset inventory and assist in hardware/software updates. - Escalate complex issues to L2/L3 teams as per standard procedure. - Follow IT policies, documentation, and security guidelines.
Required Skills & Knowledge:
- Basic understanding of Windows OS, Active Directory, and MS 365 environment. - Familiarity with networking concepts (LAN, IP, DNS, DHCP). - Awareness of antivirus tools and basic cybersecurity hygiene. - Good problem-solving, communication, and employee-handling skills. - Knowledge of CCNA certificate.
Qualification:
- Education: BCA, B.Sc. (IT/CS), Diploma in Computer Engineering, or pursuing BE/B.Tech in Computer Science / IT. - Experience: Fresher / Final-year student / Recent graduate with strong technical interest in system administration.
About Techdefence Labs
This role takes applications on Techdefence Labs.