Executive - Customer Success

Core Responsibilities

- Customer Onboarding: Assist clients with product setup and implementation. - Client Relationship Management: Build and maintain strong customer relationships. - Product Training: Conduct product demos, walkthroughs, and training sessions. - Customer Support: Handle customer queries via email, calls, and ticketing tools. - Product Adoption: Help clients understand and effectively use Loyalty Program features. - Cross-Functional Coordination: Work closely with Product, Technical Support, and Development teams. - Follow-ups & Reporting: Track onboarding progress, pending issues, and customer feedback. Maintain support reports and documentation.

Required Skills and Qualifications

- Experience: 1–3 years. - Education: Bachelor's degree in Business, IT, Computer Science, or a related field. - Skills: Good communication, problem-solving, coordination, and time management. - Language Preference: Proficiency in any South Indian language (Telugu, Tamil, Kannada, or Malayalam) is an add-on. - Tools: Basic knowledge of MS Excel, Google Sheets, CRM, or ticketing tools. - Preferred Experience: Exposure to SaaS products, customer success, client servicing, or technical support. - Availability: Immediate joiners preferred.